Our core mission has always been to provide the best experience for our customers and naturally, as part of that, we take the health and wellbeing of our customers and employees very seriously.
Like many of you, we’ve been keeping an eye on the government’s advice surrounding coronavirus and we’ve been working quickly to make the necessary adjustments to our work practices and operations, to ensure we’re still able to provide the high-quality service that you’ve come to expect from us and that we are as prepared as possible for any additional changes that the government request.
Unfortunately, due to the current situation in which we find ourselves, a large part of our raw material supply chain has now either closed due to the virus or only can provide products, that are utilised correctly towards essential services. Obviously, this has an impact on our production ability and therefore we cannot provide any firm lead-times until the situation is resolved.
With the supply chain impact highlighted above and that the government has advised that Covid-19 contagion rates are expected to peak over the next 3 weeks, we have taken the view to protect our staff where possible and close the factory for 3 weeks starting w/c 6th April 2020 and hope that we can get back to normal as quickly as possible.
It’s important to us that we still provide a continued level of great customer support to those working in this period and we are very much open for business. We will have a dedicated sales and admin function in operation working from home and we have created project teams to utilise this period to see how we can enhance our services further. So, for any immediate requirement, we would ask that all emails are directed to [email protected]
We will continue to follow all government advice to ensure the continued safety of our customers and staff and wish all our customers and employees our safest and best wishes during these uncertain times.
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